Lifestyle Manager - Overnight Team - Malaysia

Do you speak Cantonese / English / Mandarin fluently?

Are you a confident, natural organizer?

Are you passionate about helping people?

Looking to join a rapidly growing, entrepreneurial and tech-focused company?

Yes? Read on…

Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Lifestyle Manager, no two days are ever the same. You will use your knowledge, contacts and know-how to deal with interesting and often complex requests. You will primarily be dealing in the following areas; Travel, Retail and Entertainment including restaurant and ticket knowledge. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within you team and across the company as a whole. You will use your research and communication skills to provide personalized solutions to our members request within specified time frames.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

Your Responsibilities :

• Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
• Establish clear, detailed and thorough briefs from members
• Manage members' requests on the phone
• Research the best options to meet and exceed the lifestyle requirements of the member
• Always go above and beyond on your members’ requests
• Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
• Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
• Ensure members’ expectations are managed within the agreed deadlines
• Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.

Requirements

Additional Attributes :

Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 10 : 00pm-7 : 00am local time, Monday to Sunday, including Public Holidays

Please note : This is a remote role in Malaysia, and we consider the candidates who has right to work in Malaysia.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.