Business Analyst (RPA)

Organization

The DHL Express team comprises over 110,000 people in practically every country on the planet, and we are part of the DPDHL group. Despite the global scale, our focus remains on one key element – the customer.

Logistics drives our world, but people connect it. We deliver service, quality, and sustainability daily to bring people together and make a difference in their lives. As a worldwide market leader in express transportation and logistics, DHL provides solutions for managing and transporting goods, supported by a global network and local expertise. We are all Certified International Specialists.

The digital automation center (DAC) is the Express Global RPA expertise center, providing high-quality, complex digital services for various DHL business units worldwide. Besides RPA, we utilize other digital technologies such as GenAI, ML, NLP, API, Smart OCR, and image processing. DAC is part of the CEO's office, positioned to foster digital momentum, with teams based in Kuala Lumpur, Malaysia; San Jose, Costa Rica; and Maastricht, Netherlands.

Working within DAC is exciting as we operate across all functional areas within DHL Express, focusing on digitalization and automation.

Overall role purpose

As a Business Analyst, you will manage global deployment projects and lead project streams or workgroups, overseeing people, project, and performance management. Your analytical and conceptual skills will be vital in solving complex problems. Your work involves detailed process analyses to monitor digital solutions and identify gaps requiring action.

Your business area

You will be part of our Digital Automation Center, based in Kuala Lumpur .

Main accountabilities :

Business analysis services

• Conduct detailed process analyses for endorsed initiatives to evaluate the suitability of digital automation solutions.
• Perform GAP analyses to ensure digital solutions are appropriate for specific countries or regions.
• Use agile data modeling practices to analyze and suggest suitable business solutions.
• Monitor digital solutions, identify GAPS, and prepare technical or business reports by collecting, analyzing, and summarizing information and trends.
• Conduct insightful ad hoc analyses to investigate operational issues.

Project management

Stakeholder management & Teamwork

Requirements

Competencies

We offer

Recruitment procedure

Please apply by sending your CV and cover letter with your motivation in English. Note that interviews will be conducted digitally, and face-to-face interviews will be arranged if circumstances permit.

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