Senior Support Analyst

Senior Support Analyst

Worldline, Kuala Lumpur, Malaysia

Job Description

Senior Support Analyst will support and maintain the company’s mission‑critical business applications, take ownership of incidents, perform root‑cause analysis, and provide assistance to customers.

Day‑to‑Day Responsibilities

• To support and maintain the company’s mission‑critical business applications.
• Take ownership of incidents and progress through to closure.
• Investigate and resolve incidents by applying fixes within service level agreement; escalation to next level for further investigation if unable to resolve on time.
• Perform root‑cause analysis, provide corrective and preventive solution.
• Document the troubleshooting and problem resolution steps, testing & results.
• Provide assistance and advice to customers in the effective use of systems and applications.
• Must be able to clearly communicate to customers, teammates and management.
• Able to propose / recommend on solution to address new business requirement needs.
• Ensure that any assigned project work is completed on time and meets expectations.
• Provide out‑of‑hours on‑call support.

What We Are Looking For

Perks & Benefits

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