Head of IT Client Services(Banking)

About the job Head of IT Client Services(Banking)

The Head of IT Client Services (Banking) will oversee the development and execution of strategies for IT Network, User Endpoint & Devices, and Database operations. This role aligns IT services with Group IT strategic plans to meet business needs, ensuring operational excellence and minimizing IT risks. It requires a deep understanding of technology, stakeholder relationship management, and a strong focus on security, business continuity, and operational excellence.

Responsibilities

• Leading network infrastructure, User Endpoint & Devices and Database build engineers, identifying opportunities for improvement, and continuously enhancing the infrastructure build and engineering services.
• Leading, developing, and mentoring the team to achieve high performance team, adhering to organizational SLA and KPI requirements.
• Collaborating with infrastructure dependency teams (networks, storage, cabling, hardware suppliers, server ops) to ensure project demands are captured and prioritized.
• Configuring hardware and software for end users, creating best-practice documentation and protocols, and disseminating them to the team.
• Lead resource for handling escalations of network infrastructure, User Endpoint & Devices and Database demands from projects, delegating appropriately, and ensuring proper follow-up and resolution.
• Assisting build engineers in troubleshooting network infrastructure, User Endpoint & Devices and Database issues.

Requirements :

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