Housekeeping Manager (Boutique Hotel)

Overview

We are seeking a dynamic and experienced Housekeeping Manager to lead our team in providing exceptional guest service and upholding our company's core value : Be Kind .

As the Housekeeping Manager, you will play an important role in shaping the experience of everyone who walks through our doors. You will be responsible for overseeing all housekeeping operations, ensuring guest satisfaction, while fostering a positive and supportive work environment for your team.

Core Responsibilities

• Lead and motivate the housekeeping team, providing them with the guidance and support they need to perform best in their role.
• Embody a culture of exceptional guest experience as KLoe’s Tuan Rumah , ensuring that every guest feels welcomed, valued, and well-cared for.
• Oversee and enhance all housekeeping operations, including cleanliness, timeliness, and appearance of the entire Hotel.
• Assist and manage supplier selection and liaisons, prepare and manage the annual housekeeping budget, maintain adequate par stock levels of supplies, conduct regular inventories, and develop and implement effective housekeeping systems.
• Effectively handle guest complaints and concerns, demonstrating empathy and a commitment to care for their concerns, and collaborate with other team members to solve operational issues.
• Inspect facilities daily, coordinate maintenance and special cleaning assignment schedules, ensure routine maintenance and cleanliness, organize deep cleaning schedules, adhere to safety procedures, and comply with hotel and company rules.
• Maintain open and clear communication with all departments, facilitating a collaborative and supportive work environment.

Leadership & Values Alignment

Qualifications

We thank all applicants for your interest towards the role. Due to the volume of applications, only shortlisted candidates will be contacted. You may consider your application unsuccessful if you do not hear from us after 30 days from the date of your application.

Company & Culture

Kindness of Strangers is a hospitality company built around the notion of offering kindness to people we don’t know, especially if you’re miles away from home. We believe that kindness is a language that can be universally understood. We spread kindness by creating little pockets of calm, balance and social connection.

In 2009, we began in hospitality by refurbishing a row of crumbling pre-war high-street shops into a modern, light-filled backpackers hostel, BackHome. We then cooked up LOKL Coffee, a brunch destination for travelers exploring our historic neighbourhood. Ten years in, our hopes and dreams are finally coming to bloom with KLoé, a boutique hotel dedicated to KL’s creative community.

Our ventures share common values :

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