Sales Support

Overview

About Our Client

Our client is a well-established manufacturer in the consumer goods industry, known for its commitment to quality and customer satisfaction. With ongoing system upgrades and expanding operations, the company is strengthening its customer support and order management functions.

Job Description

• Liaise with assigned customers to receive and process purchase orders.
• Key in customer orders into the ERP system (currently Apico, transitioning to Apico Kinetic).
• Coordinate with planners on production output and stock availability.
• Manage PO commitment and communicate allocation challenges due to supply constraints.
• Review customer orders for accuracy in item, quantity, and pricing; resolve discrepancies.
• Follow up on customer payments and confirm delivery arrangements.
• Coordinate with logistics and warehouse teams on truck / container scheduling and loading.
• Handle customer complaints, RMA documentation, and product disputes.
• Ensure timely entry of orders and generation of tax invoices.
• Update weekly sales volume and customer fulfilment tracking.
• Maintain e-invoice systems and archive customer POs.
• Support other tasks as assigned by the superior.

The Successful Applicant

A successful Sales Support Officer / Exec should have :

What's on Offer

If you are looking for a permanent role in Perak with excellent benefits and opportunities to grow in the FMCG industry, we encourage you to apply!

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