Sales and product service Published : 2025-01-09 Technical Support Engineer (R0074442) Shah Alam[...]

Responsibilities :

• Provide front-line trouble-shooting support directly with customers of Sandvik’s equipment.
• Co-ordinate with back-line / factory team to assist in helping to resolve technical issues.
• Provide support for start-up of new Sandvik Equipment on customer’s site.
• Conduct Root Cause Analysis / Trouble Shooting (only 2nd line support).
• Collect technical feedback in Sales Area (inputs into Database).
• Make recommendations based on reports to better serve the customer and improve processes.
• Perform adjustments of systems on client equipment.
• Work proactively to develop new solutions to prevent recurring problems.
• Upon request, provide application advice to sales and review operating cost proposals.
• Take technical and application ownership of market releases of new products and new product versions, and ramp down old products.
• Conduct product launch, testing and commissioning services.
• Support operational readiness activities for large projects.
• Support in technical details during New Product Development (NPD) process.
• Provide aftermarket support to Equipment divisions and Sales Areas.
• Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
• Coach, mentor, and train (including knowledge transfer between factory and Sales Area).
• Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.

Job Requirements :

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