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Customer Service Team Lead - KL

TeleperformancePetaling Jaya, Selangor, MY

30+ days ago

Job description

Qualifications

Minimum requirements :

Bachelor Degree preferred
Significant experience in a complex fast paced environment
Minimum 2 years of prior relevant people management experience
Strategic thinker with strong analytical and creative problem-solving skills
Excellent written and verbal communication skills
Passion for ensuring an excellent user experience

Responsibilities

Responsibilities :

Provide mentorship, guidance and career development to members of your team

Lead a high-performing team through an exciting transition to build problem solving,

critical thinking, analytical and technical capabilities which will enable the

department to develop deeper, more scalable solutions

Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise

Establish team goals and work with direct reports on strategies for executing,

measuring progress and sharing results

Deliver projects involving quantitative analysis, industry research, and strategy

development, working directly with global cross-functional teams to problem solve

analytical approaches and develop solutions

Identify actionable insights, suggest recommendations, and influence team strategy

through effective communication

Advocate for users within their market, partnering with global and cross-functional

teams to develop global solutions

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Customer Service Team Lead • Petaling Jaya, Selangor, MY

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