Customer Service Specialist (Mandarin Speaker)

Since its inception in March 2018, Bybit has emerged as a leading cryptocurrency exchange, offering a comprehensive suite of tailored crypto services and product solutions meticulously crafted for retail and institutional traders alike. Trusted by millions worldwide, Bybit continues to push the boundaries of innovation, consistently refining and expanding its multi-spectral product offerings.

At the heart of Bybit's mission lies the unwavering commitment to providing a secure, reliable, and transparent trading platform that empowers investors to seamlessly navigate the dynamic world of crypto. Whether you seek to explore Spot or Derivatives trading, harness the potential of Mining and Staking products, or leverage API support for algorithmic trading, Bybit empowers you to take control of your crypto journey.

As pioneers in the ever-evolving Web3 landscape, Bybit meticulously curates and incubates innovative crypto projects, decentralized solutions, and data-driven research, fostering a vibrant ecosystem of crypto education and growth opportunities. Our core values of empathy, responsiveness, and continuous improvement permeate every aspect of our operations, shaping an inclusive environment where every individual feels valued and empowered.

Bybit actively collaborates with regulatory bodies and institutions worldwide, playing a pivotal role in establishing robust safety and security frameworks, paving the way for a secure and dynamic future of crypto.

Embrace the Digital Revolution with Bybit : Your Trusted Partner in the Crypto Frontier.

TheCryptoArk #Bybit

The Role

About the role : Customer Service - P2P Specialist

You will be responsible for :

• Merchant Support : Handle manual appeal orders from top-tier P2P merchants, ensuring timely and effective resolution; Address and resolve feedback cases from local community users.
• Appeal order processing : support top merchants on appeal order processing, strictly follow SLA.
• User Acquisition and Feedback collecting : Assist the operations manager in planning and executing user acquisition strategies; Gather insights and competitor information to support the creation of business strategies. As the operation supporting this role also need to collect users feedback and provide product or operation solutions for clients.
• Community and Customer Support : Act as the first point of contact for local community users, providing high-quality support and resolving inquiries; Help build a positive relationship with users and merchants by ensuring smooth communication.

Ideal Profile

What's on Offer?