Head of Facilities Operations

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. We are establishing a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity. At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. Where Cloud lives and AI thrives Job Description

Responsible for ensuring 100% uptime across NEXTDC’s data centres in Asia, this role leads facility teams to maintain grey-space to high standards and provision white-space to meet customer needs. The role drives operational excellence aligned with UTI Uptime Operational Sustainability Gold standards and champions continuous improvement to deliver industry-leading performance and service. What you’ll do : People Management Lead by example and promote NEXTDC values and a high-performance culture. Manage in-house and outsourced facility teams, ensuring appropriate resourcing across the portfolio. Provide coaching, on-the-job training, and performance development aligned with company competency frameworks. Represent NEXTDC professionally at internal and external events. Manage third-party providers to ensure high-quality performance. Data Centre Management Ensure 100% uptime and operational risk mitigation across all facilities. Maintain key certifications (ISO9001, ISO27001, ISO14001, ISO45001) and sustainability ratings (GBI, BCA Green Mark). Oversee budgets, capacity planning, and critical plant performance to prevent deferred maintenance. Ensure customer installations exceed expectations and facility rules are enforced. Support on-call operations and cross-site technical support. Collaborate with Sales and Customer Solutions for seamless service delivery. Conduct regular reviews of procedures, risk registers, and operational practices. Assist Global Integrated Operations with contract negotiations. Office Facilities Support Provide technical expertise for maintenance and operations of NEXTDC office facilities. Risk Management Report and manage operational, security, and WHS incidents per policy. Maintain and review Site Risk Registers and ensure staff are informed of PTW-related risks. Information Security Support incident investigations and implement corrective actions. Ensure Facilities staff understand and fulfill their information security responsibilities. About you : Strong knowledge of data centre design, electrical / mechanical systems, and high-density cooling and power. Expertise in building services (UPS, HV / LV, generators, HVAC, fire, security, BMS / EMS). Skilled in cabling, cable management, and quality assurance. Well-versed in data centre regulations, ITIL best practices, and operational compliance. Proficient in BMS systems and Microsoft Office. Experienced in capacity planning, budgeting, incident / change management, and reporting. Strong vendor and contract management skills. Fluent in Bahasa Malay and English; clear technical communicator. Effective in policy development, team leadership, and stakeholder engagement Qualifications 8–10 years’ experience in data centre or critical facilities operations Proven people and team management experience Familiar with Uptime Institute (UTI) standards Degree in Engineering, Business, or Electrical, or trade-qualified in Electrical / Mechanical with relevant data centre experience ITIL Foundation v3 certification (desirable) Additional Information Opportunity to deliver landmark infrastructure projects shaping Australia’s digital economy. A values driven culture built on innovation, collaboration and growth. Inclusive, diverse and values-driven working culture Great opportunities to progress within our company (grow as we grow) NEXTDC is an exciting ASX 100-listed technology company, building the highest quality digital infrastructure in the country. Our solutions are built on unrivalled technical excellence but it’s our people who are our secret weapons in our success. Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

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