Customer Service Executive

Job Purpose

The Customer Service Executive (CSE) must deliver an excellent and engaging customer service through Inbound and Outbound Call Centre. This includes providing assistance to customers on general enquiries, escalating all issues to relevant divisions / departments and provides professional feedback as well as other ad-hoc duties where necessary.

Key Responsibilities

Inbound Call

• Provides fast and accurate information for enquiries feedback, MBSB Bank products and services to customers.
• Delivers excellent risk verification measures to safeguard customer confidentiality.
• Ensure seamless transfer i.e. resolve on first call resolution without transferring or escalating the call.
• Provides immediate attention to customer's need and follow-up with appropriate resolution.
• Build and maintains good relationship with customers.
• Perform system maintenance as per customer request by adherence to product and policy.

Others

Qualifications

Minimum Bachelor Degree or equivalent

Experience

At least 1 year of experience in contact center / customer service

p / s : Only shortlisted candidate will be notified