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Customer Service Executive
MBSB Bank BerhadKota Damansara, Selangor, Malaysia2 hari lalu
Penerangan pekerjaanProvides daily / weekly / monthly inbound and other reports as per request by Manager. Recommend customer service initiatives / process improvement. Contribute on the development of new products and services based on customer's feedback. Undertake other special assignments, ad-hoc functions and related duties as and when required.
Job Purpose
The Customer Service Executive (CSE) must deliver an excellent and engaging customer service through Inbound and Outbound Call Centre. This includes providing assistance to customers on general enquiries, escalating all issues to relevant divisions / departments and provides professional feedback as well as other ad-hoc duties where necessary.
Key Responsibilities
Inbound Call
- Provides fast and accurate information for enquiries feedback, MBSB Bank products and services to customers.
- Delivers excellent risk verification measures to safeguard customer confidentiality.
- Ensure seamless transfer i.e. resolve on first call resolution without transferring or escalating the call.
- Provides immediate attention to customer's need and follow-up with appropriate resolution.
- Build and maintains good relationship with customers.
- Perform system maintenance as per customer request by adherence to product and policy.
Others
Qualifications
Minimum Bachelor Degree or equivalent
Experience
At least 1 year of experience in contact center / customer service
p / s : Only shortlisted candidate will be notified
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Customer Service Executive • Kota Damansara, Selangor, Malaysia
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