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Quality Analyst

TPPacific Remote Islands Marine National Monument, Howland Island, Malaysia

1 day ago

Job description

Qualifications : Main Requirements :

Bachelor's degree or equivalent diploma in any discipline
Candidate must be able to work on rotational shift (3 shift / 5 working days)
Minimum 1 years' experienceas QA in call center
Must be proficiency in English & Cantonese in terms of written, reading and speaking
Able to start work immediately is preferred.

Responsibilities :

Key Responsibilities :

Conduct root cause and other data analysis

Conduct QA evaluations per client requirements and provides QA progress reports to team lead

Act as escalation point of contact for process questions, issues and resolution

Act as Subject Matter Expert (SME) for QA evaluations

Participate as project team member in problem prevention and continuous improvement projects

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Quality Analyst • Pacific Remote Islands Marine National Monument, Howland Island, Malaysia

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