Team Lead / Deputy Team Lead - Account Maintenance Group, Channel Ops

Team Lead / Deputy Team Lead - Account Maintenance Group, Channel Ops

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.

UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

You will be part of the Channel Operations Centre – Account Maintenance Group that provides centralized backroom operations and support to Business Units, Operation Centres and Singapore Branches on Individual Account Opening and Customer & Account Maintenance.

Your Key Responsibilities Are

• Manage a small team on the processing of Account Opening and / or Customer & Account Data Maintenance requests for Individual Customers.
• Manage daily operational activities and team’s resources to ensure all data maintenance requests are completed with accuracy and within the agreed Service Level Agreement.
• Ensure all enquiries / escalation from Singapore Branches and Business & Support Units are attended to promptly. And any issues and incidents are escalated to Operations Management in a timely manner.
• Ensure team comply with relevant and established policies, process and procedures.
• Prepare, review and submit management / statistical reports.
• Lead projects and / or process improvement initiatives

Job Requirements

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications.

#J-18808-Ljbffr