IT Support Engineer - Basic up to RM 4.5k

Company Background : We represent our client from Hong Kong, a conglomerate with business interests in Malaysia across various sectors, including F&B, furniture, logistics, and more. As they are expanding, they are looking for IT Support Engineer to join them. Job Description : Diagnosing and resolving technical issues related to hardware, software, and network connectivity, both remotely and in person. Setting up new computers, software, and peripherals, ensuring they are properly configured and integrated into the existing network. Performing routine maintenance, upgrades, and repairs on computer systems and related equipment. Providing assistance and guidance to users on how to effectively use hardware and software, including training on new applications or systems. Vendor Support

Acting as the point of contact and liaising with vendors for any IT related activities & projects. Tracking and managing user support requests, escalating complex issues to higher-level support teams when necessary. Maintaining accurate records of support requests, solutions, and system configurations. Effectively communicating with users & vendor about the status of their support requests and providing clear, concise instructions. Ensuring that all IT-related activities are in compliance with company policies and procedures. Requirements Diploma or Degree in IT related field. 1-2 years of working experience in IT deskside / helpdesk related support. Able to speak & write in English & Bahasa Malaysia. Experience in Microsoft Windows (10, 11), Apple Mac OS & IOS, Google Android OS. Microsoft Office Suites (Outlook, Excel, OneDrive, OneNote, Word, PowerPoint, Teams). Has basic knowledge in network troubleshooting at endpoint level. Has basic exposure in IT infrastructure equipment, e.g. router, switch, firewall, access point. Possess own transport, willing to travel (within Malaysia), positive thinking, willing to pickup new stuff, decent communication, and administration skills, contactable via modern communication tools (IM). Able to work with minimal supervision & prioritize tasks, manage multiple requests simultaneously, and meet deadlines. If you're interested, you may also share your resume directly to

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