Area Executive Retail Operations

DKSHPetaling Jaya, Selangor, Malaysia

30+ days ago

Job description

Job Summary

To be responsible for the daily outlet operations for Famous Amos Malaysia Sdn Bhd (subsidiary company).

Job Responsibilities

Sales

Drive sales generating activities to achieve sales target of the assigned outlets.
Ensure sales collection are in order and bank into company’s account.

Operations Control

To supervise the performance of the PIC to carry out their duties in accordance with company SOP.

To control all other operating costs i.e outlets expenses and outlet labour cost.

To perform monthly cash audit check for outlets.

Ensure outlet achieve good OEA results.

Inventory Management

Ensure compliance by outlets to all set procedures for stock management.

Proper stock accountability i.e. Stock count, ordering and usage.

Ensure stock count & wastage within control as per KPI.

Human Resources Management

Recruitment of outlet personnel

To monitor / control on outlet attrition rate.

Plan appropriate placement of staff

Provide necessary direction on manpower planning during peak season or when necessary

Ensure compliance to labor law when handling HR issues

Product & Service Quality

Ensure all the product are prepared according to SOP

Ensure outlet compliance to set hygiene standards to prepare safe foods

Plan and organize necessary training or activities to achieve service standards

Take corrective action to prevent recurrence of customer complaints

Marketing Activities

Ensure proper execution of advertising and promotion activities

Report the progress and effectiveness to the management

Improve and monitor customer service

KPI Monitoring

Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review

Ensure KPI results are tracked and recorded

Others

To carry out any reasonable request made by management

To attend meeting or training session as required by management

Monitoring pest control and maintenance of the outlets

Set up new outlet and promotion counter

Leadership Responsibilities

Manage and oversee team’s delivery of team / function goals to drive execution against goals set.

Drive and manage learning and development of team in Retail / Outlet Operations and DKSH behavior to achieve team / function goals.

Drive self-learning and improvement in Retail / Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

Minimum Diploma / Degree holder in business related studies or equivalent

Must be based in Klang Valley

Minimum 1 year related working experience as Area Executive in the F&B retail chain industry.

Excellent interpersonal skills and Strong analytical capabilities

Good written and verbal communication & presentation skills

Self-motivated and result oriented

Demonstrate fluency in English, both written and spoken

Demonstrate knowledge and understanding of the industry / market / customers

Able to travel for work

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Consumer Services, Retail, and Wholesale Import and Export

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Operation Executive • Petaling Jaya, Selangor, Malaysia

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