Housekeeping Attendant (Rooms)

Responsibilities

• Clean and prepare guest rooms daily, including making beds, dusting, vacuuming, and washing bathrooms according to the IHG Way of Clean 5-S standards.
• Replenish room supplies, such as toiletries, towels, and other amenities.
• Change bed linens and towels, ensuring they meet hotel cleanliness standards.
• Set up towel art and decorate rooms for guests with special occasions, such as anniversary, birthday, long-stay guests, VIPs, and IHG Ambassadors or members, to deliver personalized service and create a memorable experience.
• Ensure room cleanliness meets or exceeds IHG brand standards.
• Inspect rooms for damages or items needing repair and report them to the supervisor.
• Handle lost and found items in line with hotel procedures.
• Provide turndown service when required, including placing special amenities for guests.
• Respond promptly to guest requests, showing professionalism and attention to detail.
• Deliver IHG True Hospitality by inspiring and creating unforgettable moments for all guests, ensuring that every interaction reflects warmth and care.

Qualifications

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