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Sales Advisor
Hastings DeeringMalaysia | Penang | SDBA Penang (P004)30+ days ago
Job descriptionGenerate and capture as many leads as possible in the funnel (volume). Convert leads along the funnel to achieve sales targets (efficiency). Capture accurate customer information (transparency). Maintain all records systematically for effective use of the Sales Funnel system and report daily to sales supervisor / Branch Manager or any other person to whom you are assigned. Retain and update customer information to ensure customer loyalty and support all CRM initiatives. Ask for referrals for other prospects. Log all prospective buyers including current customers, telephone directories, trade registers, business contacts, personal acquaintances, prospect locators, etc. and other methods recommended by the Sales Supervisor and Branch Manager. Ensure records and systems are maintained and updated as required. Ensure follow-up on any aspect of selling, e.g. post-events, showroom visits, test drives, offers, delivery (3 months, 6 months, etc.) and customer satisfaction surveys. Adhere to the Sales Process. Ensure vehicle is properly prepared for delivery. Follow up on delivery to ensure customers satisfaction. Exercise proper collections on payment and ensure its compliance. Adhere to all relevant government legislations and regulations governing the motor trade. Attend sales training when nominated by Company. Understand how to penetrate competitor’s market. Collaborate with Sales Supervisor or Branch Manager on pricing and discounts in order to maximise returns on sales. Familiarise with every aspect of our range of vehicles / products in order to answer relative questions correctly and keep up-to-date. Fully conversant with Company sales policies and Company sales and servicing policies. Carry out existing laid down company policies. Display highest integrity, exercise initiative, judgement and tact and to conduct you at all times to the complete satisfaction of the Company. Engage in company business only. Not allowed to trade on personal interest. Quickly and efficiently attend to customers and address complaints that may arise from time to time. Perform showroom duty on a specified day according to the roster. Ensure the tidiness and cleanliness of the showroom and the vehicles of the day. Responsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements. Promote & sell insurance policy for new cars and other company products made available from time to time.
Description
Job Purpose
- Sell new vehicles as per targets set and agreed at predetermined profits.
Sales Funnel Management
Sales Process
Sales Planning
Others
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Sales Advisor • Malaysia | Penang | SDBA Penang (P004)
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