Key Account Manager
Joy GroupKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionServe as the primary point of contact for key channels, fostering strong relationships with key stakeholders (buyers, merchandisers, marketing teams). Collaborate with internal teams (Marketing, Supply Chain, Finance) to ensure alignment with channels’ requirements. Resolve any business issues (e.g., supply chain delays, claims, disputes) promptly and professionally. Work closely with the Marketing team to develop and execute effective trade promotions, in-store activations, and merchandising strategies. Ensure compliance with Watsons’ promotional guidelines and optimize shelf visibility for company products. Track and evaluate promotional performance, providing post-campaign analysis and recommendations. Collaborate with Supply Chain to ensure optimal stock levels, minimizing out-of-stock situations and excess inventory. Provide accurate sales forecasts and demand planning inputs to support business objectives. Prepare regular sales reports, business reviews, and presentations for internal and external stakeholders. Monitor competitor activities and market trends, recommending strategies to maintain a competitive edge. Education : Bachelor’s degree in Business, Marketing, or related field. Experience : Proven track record of managing large retail accounts (experience with Watsons, Guardian, Sephora or similar chains is a plus). Skills : Analytical mindset with proficiency in sales data tools (e.g., Nielsen, IRI, Excel). Ability to work under pressure and meet deadlines. Proficiency in English & Chinese. Achievement of sales targets and market share growth. Successful execution of joint business plans (JBPs) with Watsons. Improvement in customer satisfaction and relationship strength. Effective management of trade spend and promotional ROI. Mid-Senior level Full-time Sales and Business Development Personal Care Product Manufacturing
Responsibilities
- Develop and implement strategic account plans to maximize sales, profitability, and market share.
- Identify new business opportunities, including product expansion, promotions, and distribution improvements.
- Monitor sales performance, analyze market trends, and provide actionable insights to drive revenue growth.
- Negotiate trade terms, contracts, and promotional agreements to ensure mutually beneficial outcomes.
Relationship Management
Trade Marketing & Promotions
Forecasting & Inventory Management
Reporting & Analysis
Qualifications & Requirements
Minimum 3-4 years of experience in key account management, preferably in FMCG, health, or beauty industries.
Strong negotiation, communication, and presentation skills.
Key Performance Indicators (KPIs)
Seniority Level
Employment Type
Job Function
Industries
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Key Account Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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