Customer Service Executive (Mandarin Speaker)

We, SummitNext Technologies Sdn. Bhd. , are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Customer Service Executive (Mandarin) , providing outstanding support to our renowned clients in the Customer Service & Support sector with outstanding service and professionalism.

Position

Customer Service Executive (Mandarin / Cantonese Speaker Written & Verbal, On-site)

Key Responsibilities

• Handle customer inquiries via phone, email, and live chat in Mandarin and English .
• Provide accurate and timely information regarding products, services, and policies.
• Resolve customer issues efficiently with a focus on satisfaction and retention.
• Coordinate with internal teams to ensure customer needs are met.
• Maintain accurate records of interactions in the CRM system.
• Support translation of communication materials (Mandarin / Cantonese English).
• Meet performance targets and adhere to service quality standards.

Job Requirements

Job Type

Full-time

Shift Type

Rotational shift, 5 days a week

Salary

Basic : RM3,500

KPI : RM250

Benefits

Expected Start Date

Immediately

Find Out More About Us

Glassdoor : https : / / www.glassdoor.com / Reviews / SummitNext-Technologies-Reviews-E7227743.htm

Instagram : https : / / www.instagram.com / summitnexttechnologies

LinkedIn : https : / / www.linkedin.com / company / summitnext-technologies