OPERATION EXECUTIVE

As an Operation Executive in the Food & Beverage (F&B) industry, you will play a pivotal role in overseeing daily outlet operations, ensuring profitability, maintaining service standards and supporting team performance across multiple locations. You will be responsible for coordinating between management and outlet teams, maintaining compliance, and driving continuous improvement in service quality and operational efficiency. Key Responsibilities

Ensure assigned outlets operate efficiently, profitably and in alignment with company standards. Serve as a communication link between outlet teams and management. Support and supervise the daily operations across all designated outlets. Operations Management

Train, motivate, supervise and evaluate F&B service staff according to company guidelines. Prepare and update training materials for new hires and existing team members. Conduct scheduled on-site training covering operational procedures and customer service standards. Training & Team Development

Prepare and manage all documents related to PBT applications and ensure timely license renewals. Ensure compliance with hygiene, health, safety and licensing regulations. Assist with food safety audits and support the Halal compliance department. Compliance & Administration

Review daily opening and closing reports from each outlet and ensure complete submissions. Track and follow up on daily reports submitted by outlet supervisors. Prepare weekly performance reports, covering stock levels, staffing and operational matters. Performance Monitoring & Reporting

Assist in the setup and opening of new outlets, ensuring smooth operational readiness. Travel to outstation locations as required by management to support or supervise operations. Cover both Klang Valley and outstation outlets as part of operational responsibilities. Expansion & Special Assignments

Daily responsibilities include ensuring each outlet is adequately staffed to support daily operations, managing manpower planning across outlets in line with labor cost guidelines, reviewing opening and closing reports from all outlets, and conducting outlet visits to review outlet cleanliness and overall condition, staff behavior and performance, product quality and consistency, stock availability and discrepancies, and any additional issues or operational concerns. Weekly responsibilities include planning staff schedules based on outlet operational needs, compiling and reporting weekly labor cost data, and conducting monthly staff performance appraisals. Job Requirements

Minimum Diploma in any field with at least 3 years of relevant experience in the F&B industry. Experience in outlet or restaurant management is strongly preferred. A team player with leadership skills, independent and pleasant personality. Professional, mature and able to interact with both staff and customers in a courteous manner. Highly detail-oriented with a strong sense of responsibility and initiative. Proficient in English, Bahasa Malaysia and Mandarin (required for communication with stakeholders). Must possess own transport and be able to travel between outlets including outstation locations. Willing to work long or irregular hours as needed.

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