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ROO Coordinator

ROO Coordinator

AirbusKuala Lumpur, Kuala Lumpur, Malaysia
23 hari lalu
Penerangan pekerjaan

Job Description : Email Management

  • Managing KUL ROO Inbox by analyzing the request and ensure on-time response to all enquiries
  • Segregate task between Good receipt Blockages (GRB), Repair Order Blockages (ROB) and Loan Order (LO) activity and highlight for urgent request
  • Revise repair Order based on customer needs such as amend Part Number, Serial Number, reason of removal, Ageing data for Time Controlled Item

Send daily reminder to Warehouse on open task under KULROO responsibility :

GRB Unit Pending WHS to RF

  • SUS unit Pending RO creation
  • SUS unit pending RF Serviceable
  • To implement an Automation solution to streamline email management that will increase on-time and on-quality deliverables to ad hoc requests.
  • Resolving Abnormal Situations

  • Daily Extraction on Abnormal Topic based on CASTOR and segregate task between GRB & ROB Scope
  • Ensure every stakeholders solving the Abnormal cases
  • Review RO To Be Deleted (RTBD) list from the Transport Department and ensure requests are entertained accordingly.
  • Review Quarantine File under KULROO responsibility and act based on the request
  • Performance and Drumbeating Monitoring

  • Monitor GRB & ROB Weekly Performance
  • Ensure all monitoring files are updated accordingly
  • Keep track on workload volume, on time performance and action tracker
  • Communicate to KULROO for any deviation process that impacting to operations
  • Leading SQCDP for KULROO
  • This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

    Company :

    Airbus Customer Services Sdn Bhd

    Employment Type : Permanent

    Experience Level : Professional

    Job Family :

    Customer Account and Service Management

    By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

    Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

    Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

    At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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