Payroll Manager, APAC

Overview

Let’s grow together! Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24 / 7 support to help travelers navigate unexpected circumstances that may disrupt their plans. As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers. What’s the job? As Payroll Manager, you’ll report to the Head of People Operations and play a key role in managing day-to-day payroll functions across APAC, while supporting our global People and leadership teams. This role combines operational excellence with strategic support, including system management and reporting responsibilities.

Responsibilities

Respond to escalated employee and leader enquiries, providing guidance on payroll, policies, benefits, and local legislation. Administer People-related procedures and policies to meet both global and local business needs, including payroll processing and audit compliance. Deliver quarterly and annual global payroll reports. Manage payroll-related EFT and Accounts Payable processing. Lead or support Payroll and People project implementations. Liaise with external vendors to ensure smooth operations. Partner with HR Controls Analysts and People Business Partners to support broader People initiatives. What are we looking for?

Extensive experience in payroll processing and award interpretation across Australia, New Zealand, and at least one Asian country. Deep understanding of legislative and tax processes in the above regions. Proven success in managing multiple company and system integrations. A degree in Accounting or Business, or 7+ years of hands-on payroll experience. Experience working within a global organization and with enterprise HRIS platforms (e.g., SuccessFactors). Exposure to global payroll processing is a plus. Strong problem-solving skills in deadline-driven environments. Excellent communication, stakeholder management, and presentation skills. Experience managing external providers and government departments for legislative reporting. Proficiency in Microsoft Office, especially Excel (intermediate to advanced level). Why choose us?

We value optimism, caring, togetherness, reliability, and determination. We have more than 2600 employees worldwide : we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures our employees maintain work-life balance. Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth. Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. Apply today and let’s go great places together ! #LI-Hybrid

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