Assistant Manager, Performance Management & Analytics (Customer Service)

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

The Grab Support (GS) team plays a pivotal role in delivering exceptional customer support and solutions to our in‑country business units across multiple verticals. From unraveling complex use cases to creating delightful customer experiences, our mission is to exceed expectations and transform less‑than‑ideal moments into memorable ones. Within GS, the Operational Excellence team drives performance by upholding the highest operational standards and ensuring the achievement of all key objectives and results (OKRs).

Get to Know the Role

• You will report directly to the Head of Operational Excellence, playing a key role in supporting the Performance Management Team by facilitating sessions and delivering insightful presentations on performance metrics for the Grab Regional team.
• In addition to driving discussions on operational performance, you will coordinate cross‑functional strategic initiatives, ensuring alignment across teams and contributing to the successful execution of organizational goals.
• You will collaborate with senior executives, participating in high‑level strategy development and brainstorming to shape the future direction of the organization.
• You will be based in Petaling Jaya, working onsite.

The Critical Tasks You Will Perform

Qualifications

Life at Grab

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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