Process Governance & Performance Assistant Manager

Job Summary

The Process Governance & Performance Assistant Manager makes performance and decisions visible and auditable — establish a periodic governance cadence, maintain dashboards and the benefits register, and keep risks and exceptions under control.

Key Responsibilities

• Establish and lead the monthly Process Steering cadence — publish pre-reads, decisions, and exception logs on time.
• Build and maintain the KPI Tree and KPI Dictionary; ensure ownership, publish dashboards, and manage the Benefits Register and Baseline Assessments to support operational performance measurement.
• Design and document data flows, and maintain dashboard data lineage and consistency in process measurements.
• Provide governance guidance to operational areas; run a regular process and procedure review cycle; raise gaps with owners and support corrective actions.
• Maintain risk and control tags within processes, ensuring approved exceptions are recorded and traceable.
• Ensure clear and consistent stakeholder communications.
• Track standardization changes to confirm every approved change is measured and visible.

Job Requirements