Service Management and Transformation Leader

Service Management and Transformation Leader

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Job Description

The Service Management and Transformation Leader will drive the evolution of the Global Business Services (GBS) operating model by leading strategic initiatives across service management, process transformation, and organizational change. This role is pivotal in delivering end-to-end process standardization, fostering effective business partnerships, managing migrations, and ensuring knowledge continuity and change readiness across the enterprise.

In this role you will be responsible for :

1 / Service Management & Operational Excellence

• Design and implement a global service management framework aligned with GBS strategy and customer expectations.
• Oversee service performance metrics (KPIs, SLAs, NPS)
• Champion the adoption of digital tools (e.g., ServiceNow, Cervelo) to enhance service visibility, and self-service capabilities

2. End-to-End Process Standardization

3. Business Partnering & Stakeholder Engagement

4. Migrations Portfolio Management

5. Knowledge Management & Business Continuity

6. Communication & Change Management

Experience

Success Metrics :

Languages :

Additional Information

Additional Information for the job

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders : our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertisewith outstanding career development opportunities in one of the largest and most solid private companies in the world.

We offer

Company Description

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.

Job Description

The Service Management and Transformation Leader will drive the evolution of the Global Business Services (GBS) operating model by leading strategic initiatives across service management, process transformation, and organizational change. This role is pivotal in delivering end-to-end process standardization, fostering effective business partnerships, managing migrations, and ensuring knowledge continuity and change readiness across the enterprise.

In this role you will be responsible for :

1 / Service Management & Operational Excellence

2. End-to-End Process Standardization

3. Business Partnering & Stakeholder Engagement

4. Migrations Portfolio Management

5. Knowledge Management & Business Continuity

6. Communication & Change Management

Experience

Success Metrics :

Languages :

Additional Information

Additional Information for the job

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders : our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertisewith outstanding career development opportunities in one of the largest and most solid private companies in the world.

We offer

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