Internship in Customer Service

We are seeking a motivated Customer Service Intern to join our team at our Kuala Lumpur office. This role is focused on providing top-tier support to our customers primarily through digital channels. It's an excellent opportunity to gain practical experience in online communication, customer relationship management (CRM), and digital problem-solving in a professional, office-based environment.

Key Responsibilities :

• Serve as the primary point of contact for customer inquiries via online channels, including email, live chat, and social media platforms.
• Provide timely, accurate, and friendly assistance to customers.
• Effectively troubleshoot customer issues, identify solutions, and guide them through the resolution process.
• Meticulously log all customer interactions and feedback in our CRM system.
• Collaborate with internal departments to resolve complex issues and improve the overall customer experience.
• Assist in creating and updating our online help-desk articles and FAQs.

Requirements :

Job Type : Internship

Contract length : 3 months

Pay : RM1,000.00 per month

Application Question(s) :

Work Location : In person