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Payment Operations Associate

Payment Operations Associate

AtomeKuala Lumpur, Kuala Lumpur, Malaysia
12 hari lalu
Penerangan pekerjaan

Atome Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Payment Operations Associate

Join to apply for the Payment Operations Associate role at Atome.

Role Summary

We are seeking an experienced Payment Operations Specialist to join our dynamic team. This role is critical in ensuring smooth daily repayment, refund, and dispute operations across the APAC region. The ideal candidate will bring deep expertise in payment networks, strong problem-solving abilities, and a proactive approach to process improvement in a fast-paced environment.

Key Responsibilities

  • Process and oversee daily repayment, refund, and dispute operations with high accuracy across APAC markets
  • Lead investigations into complex operational issues and implement effective solutions
  • Serve as a subject matter expert on external payment networks, ensuring compliance with all regulations
  • Identify potential settlement operation risks and develop mitigation strategies
  • Create and maintain comprehensive operating manuals, user guides, and process documentation
  • Collaborate cross-functionally to resolve operational problems, complaints, and queries in a timely manner
  • Mentor junior team members and contribute to team knowledge sharing
  • Analyze operational data to identify trends and recommend process improvements
  • Participate in special projects and initiatives to enhance payment operations efficiency

Required Qualifications

  • Minimum 3 years of experience in payment operations, banking environment, or similar role (increased from 2 years)
  • Comprehensive knowledge of Card Network compliance and regulations for both domestic and international transactions
  • Strong analytical skills with the ability to identify and resolve complex operational issues
  • Excellent communication skills with the ability to collaborate effectively across departments
  • Experience managing multiple communication channels
  • Demonstrated ability to thrive in a hyper-growth, fast-paced environment
  • Flexibility to work beyond standard hours when necessary to meet team objectives
  • Bachelor's degree in Finance, Business, or related field (or equivalent experience)
  • Preferred Qualifications

  • Advanced proficiency in Microsoft Office Suite, particularly Excel
  • Experience in banking, fintech startup, or similar financial services environment
  • Knowledge of additional payment methods and emerging payment technologies
  • Experience with process automation and operational efficiency improvements
  • Previous experience mentoring or training team members
  • Professional certification in payments or operations management
  • Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Management and Manufacturing

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