Education Manager

Overview Who is L’Oréal?

L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L'Oréal Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancôme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beauté, Ralph Lauren, Diesel, Biotherm, Clarisonic, Kérastase, L'Oréal Professionnel, Matrix, Vichy, and La Roche-Posay.

For more than a century, L’Oréal has devoted itself solely to one business : beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.

Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.

The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.

When beauty and tech collide, the impossible can happen!

In our journey, we are looking for talented individuals who can lead us on this mission. Would you like to be a part of the adventure?

Role Education Manager

Key Job Accountabilities Business Development

Development and execution of local market education strategy as per brand strategy and alignment.

Drive business development and luxury brand positioning via trainings on product, services and soft skills. Strong understanding of brand values and 7K standards to build strong brand love and luxury mindset.

Training to BAs of Sephora, kiosk and FSS.

Lead the conception and adaptation of new education and training projects beyond current product and services. This includes brand led initiatives, division education projects, digital upskilling for stylists and luxury trainings.

Education direct to consumers via Live sessions on online platforms and business partners events / masterclasses.

Identify opportunities / gaps, analyze market share & work closely with brand and commercial team to uplift store's productivity.

Education content materials – translation of related materials to local language, vetting through of product and service menus, script preparation for direct-to-consumer education and support to brand on product and services related content.

Service protocols, service pricing calculation and localization of education materials for local market use.

Routing plans : 60% trade and 40% classes (offline and online).

Monitor competition and report on market initiatives.

Maintain strong partnerships with network of Care Coaches.

Training Excellence

Create organized training modules and schedules to ensure efficiency and productivity to reach out to targeted trainees within the different channels and areas of distribution. Trainees list include stylists, all product advisors and omni channel account partners.

Track and ensure efficiency of education sessions

Execute trainings for internal stakeholders in-line with brand initiatives

O+O initiatives

Develop localized offline and digital education content for trade and consumer, in-line with brand equity

Develop and upload education content on social media to drive engagement online

Influence and inspire network of hairstylists to follow brand’s social media page, and encourage tagging of brand for their works in-salon

Reporting

Monthly reporting on education activities and photo submission of salon visitations.

Professional & Technical Competencies EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE

Master brand identity and knows sense of purpose

Master luxury customer service

Masters fundamental knowledge : products, categories, gestures, sales and service

Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

Elaborates service & retail education plans aligned with business priorities

Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience

Pilots & monitors Retail Education's Efficiency

DESIGNS,TRANSMITS & EMPOWER

Designs appropriate learning solutions for Customer Experience

Delivers & transmits Education Contents

Provides personalized follow-up & coaching

Animates learning communities with passion

Elevates Customer Experience & Service Attitude

Fosters empathy

Knows customer profiles & transmits customer centricity

Continuously elevates services standards and POS execution according to brand specificities

Others

Strong training capabilities to conduct engaging training sessions both online and offline

Digitally savvy. Knowledge and expertise in the latest gear, social apps, editing programs, equipment to do online trainings / livestreaming

Competent on Microsoft office suites and social media apps

Strong team player and collaboration spirit

Able to conduct training sessions effectively in English and Mandarin

L'ORÉAL COMPETENCIES

INNOVATOR

STRATEGIST

PEOPLE DEVELOPER

INTEGRATOR

ENTREPRENEUR

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