DC Shift Lead

ROLE : DC Plant Operator (DC Shift Lead)

Overall Role

Provide general overall DC FM services including continuous monitoring of facility. Work with engineering

managers to handle routine management operations, including planned / reactive maintenance WO's, incident management support and escalation, perform plant inspections and day to day plant operations. Must be Certified Data Centre Professional

Provide general overall DC FM services including continuous monitoring of facility. Responsible to attend and complete the service request assigned and provide coordination and

monitoring in Preventive and Reactive maintenance work in HV / LV infrastructure. Supported in adhoc

minor project activities. Provide general overall DC FM services including continuous monitoring of facility.  Work with engineering manager to handle routine management operations to achieve excellence in preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Oversee the day-to-day management and control of all plant, mechanical and electrical systems and co-ordinate the remedial action in the event of critical incidents. To provide supervision and direction to multi skilled Engineering technicians and teams made up of directly employed staff and appointed vendors. Ensure that all staff and vendors employed within the client's facilities strictly adhere to client and JLL's policies and procedures. Reports to the DC Engineering Manager

Operation function

• Managing / coordinating service provider performance including tracking work order completion and validating invoices as needed. Provide facility specific assistance to the project management team as needed or requested.
• Ensure all site management and operations practices comply with company and client standards.
• Communicate / Escalate with appropriate parties (facility manager, client, OEM vendors, etc.) as needed.
• Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
• Create a weekly report to send to the Info Systems Project Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.
• Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
• Cultivate and maintain a positive working relationship with client representatives (JLL or external) and service providers.
• Performing day-to-day oversight / monitoring of work order completion and follow-up with service provider and client.
• Recommend continuous quality improvement practices across the client portfolio.
• Work with client Finance group and the Facility Managers in entering, creating, and ordering PO numbers for capital projects.
• Create recurring maintenance schedules for vendors.
• Support the Engineering Manager with assigning tasks to technical resources
• Support Facilities Manager on arranging PPM contractors for submitting JHA, worker name list and confirm the dates.
• Assist Facilities Manager to source for any material that require to purchase.
• Assist on requesting for permit to work supporting document from contractor before schedule for any work.
• Support to check on the safety induction validity for contractor.
• Communication and relationship coordination

HSE Management

Compliance

Coordinate portfolio and responsibility changes with data management team to update location service matrix as needed.

Train vendors / engineers on all applicable software platforms as needed (CMMS, etc.)

Qualifications and Ideal Experiences