Customer Experience Executive (Customer Service) - remote / WFH

Overview

Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner. This role requires staying closely connected with the Singapore team to handle customer inquiries, ensure satisfaction, and oversee smooth operations in customers inquiries. The ideal candidate will thrive in a flexible work environment while maintaining clear communication and strong collaboration with the team to drive success and deliver exceptional customer experiences. Responsibilities

Attend to customers' enquiries through phone call, email, social media platforms Familiar with Zendesk, Shopify, TikTok and Shopee is a big plus Follow-up on all customer requests to ensure the brand provides the highest level of customer service Assist customers with after-sales service issues e.g. handle sales orders and exchanges / returns by collaborating with other departments, manage customer's complaints and initiate service recovery Assist customers on Shopify custom orders Provide customer service insights to the Ksisters team (customer suggestions / feedback, product restock) Liaise with courier partners to ensure smooth delivery Liaise with stockists or partners on product delivery Handle any other ad hoc duties as designated Requirements

Attend to customers' enquiries through phone, email, social media platforms Familiar with Zendesk, Shopify, TikTok and Shopee is a big plus Follow-up on customer requests to deliver high-level service Assist customers with after-sales service issues including orders, exchanges / returns, and service recovery Assist customers with Shopify custom orders Provide customer service insights to the team Liaise with courier partners and stockists Willing to perform other duties as required Seniority level

Associate Employment type

Full-time Job function

Customer Service

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