Customer Success Manager

About Our Client

Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.

Job Description

• Encourage clients to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
• Develop customer relationships, by building trust and ensuring the customers needs are met
• Align customers with the enablement resources to drive adoption

Job Requirements

Remuneration

Basic Package (USD 2,500 - USD 3,000, approximately MYR 10,000 to MYR 12,000)

Attractive Sales Incentives

Working Location

Kuala Lumpur, Malaysia

Consultant in-charge

Jason | | (WhatsApp text only)

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