Risk Application Support Engineer
Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanProvide Level 2 support on user query / requirement and production issue raised Investigate production issues, respond based on production defect severity SLAs Manage and respond to users on timely manner. Log incident ticket for production issues and user queries Follow up on defect and incident closure and meet incident closure KPI Make sure system availability as per respective agreed SLA Ensure daily end of day execution for supported applications complete successfully Perform annual Disaster Recovery (DR) exercise for supported applications Provide support to System Engineers on server level patches / upgrade as and when applicable Ensure application incident & task documentation is properly updated for each production release Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc. At least 5 years of hands on application support experience in the banking industry Strong analytical and good problem-solving skills. Ability to work in a fast-paced and team-oriented environment. Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix / Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting Knowledge in Risk domain primarily on operational Risk, P & L, Enterprise Risk, SAS Applications.
Job Responsibilities :
- Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
Supporting during business hours and 24x7 on-call support
Job Requirements :
Good understanding of ITIL 4 methodology
Contract Term : Permanent
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