Head, Central Test Facility (TCOE)

Central Testing Management Head – Maybank

Maybank Federal Territory of Kuala Lumpur, Malaysia

The Central Testing Management Head will establish, lead and manage a Central Testing Facility (CTF) to standardise and optimise testing processes across the organisation. This individual will play a key role in transitioning to an independent, centralised testing framework, ensuring high-quality software delivery, reduced defects and improved system resiliency. The position requires close coordination with developers, project managers and other stakeholders to deliver high-quality, defect-free software while optimising resources and timelines.

Responsibilities

• Test Strategy and Planning : Develop and implement comprehensive test strategies, plans, cases and scripts that align with project and organisational goals. Define and communicate testing standards, methodologies and best practices.
• Team Leadership and Development : Manage and lead a team of testers, fostering a culture of collaboration, innovation and accountability. Provide training, mentoring and coaching to testers to enhance their technical and professional skills. Optimise resource allocation, ensuring efficient use of tools, infrastructure and personnel.
• Test Execution and Reporting : Oversee the execution of testing processes to ensure timely delivery of high-quality results. Track and monitor key testing metrics, including code coverage, defect density and testing progress. Ensure all issues and defects are promptly reported, tracked and resolved. Provide detailed and actionable reports to stakeholders, summarising test outcomes and insights.
• Stakeholder Collaboration and Communication : Coordinate with project managers, developers and other stakeholders to ensure alignment of testing efforts with project requirements. Maintain clear and open lines of communication with all stakeholders, delivering regular updates on testing progress, challenges and risks.
• Risk Management and QA / QC : Identify, assess and mitigate risks related to testing processes and product quality. Implement robust Quality Assurance (QA) and Quality Control (QC) frameworks to ensure adherence to high-quality standards. Drive a proactive approach to defect prevention and resolution.
• Process Improvement and Innovation : Analyse existing testing processes to identify areas for improvement. Develop and implement enhanced testing methodologies and automation frameworks.
• Collaboration with External Partners : Manage relationships with vendors and external testing providers to augment in-house testing capabilities. Evaluate and integrate third‑party testing tools and services to improve efficiency and outcomes.
• Technology Adoption and Automation : Drive the adoption of automation tools to enhance testing efficiency and reduce manual intervention. Stay updated on emerging technologies and testing trends to integrate innovative solutions.
• Governance and Compliance : Establish testing governance frameworks to ensure consistency across projects. Ensure compliance with regulatory and organisational requirements related to software quality.

Requirements

Seniority Level

Director

Employment Type

Full‑time

Job Function

Information Technology

Industries

Banking and Financial Services

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