Customer Service Representative

Job Title

Customer Service Support (Mandarin / Cantonese) – Social media

Company

Teleperformance

Location

Penang

Language Requirements

Mandarin (Native)

Salary

Up to RM 4,500 (including language allowance)

Start Date

October & November

Shift

Rotational 24 / 7 (5 days on, 2 days off)

Experience / Industry Preference

Hotel Management, Education, Banking

Job Summary

Provide customer service support for SG Reservation clients, assisting with inquiries and reservations in Mandarin.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Assist clients with reservations, bookings, and related queries.
• Maintain accurate records of interactions and transactions.
• Ensure compliance with company policies and service standards.
• Escalate and resolve issues as needed to maintain high customer satisfaction.

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