Executive, Customer Experience Management (Contract)
MNRB GroupKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanAssist vulnerable customers with motor insurance renewals by preparing and issuing quotations. Guide customers through the renewal process and ensure timely policy issuance. Maintain sensitivity and empathy when dealing with vulnerable customer groups. Provide support for any additional tasks or projects as assigned by the supervisor. Assist in cross‑functional initiatives to improve service delivery and customer satisfaction. Preferably 1‑2 years’ experience in a customer service role, preferably within the insurance or financial services industry. Experience handling multi‑channel customer interaction (live chat, call, emails, social media) is highly preferred.
Executive, Customer Experience Management (Contract)
Junior Role Position : Executive Customer Service Operation (1 Year Contract)
Customer Interaction Management
- Handle end-to-end customer interactions across all channels including live chat, phone calls, emails, and social media.
- Provide accurate, timely, and courteous responses to inquiries, complaints, and service requests in accordance with company guidelines.
- Ensure consistent follow‑up on unresolved issues until full resolution is achieved, maintaining a high standard of customer satisfaction.
- Process endorsements across TIGB and TIFB in accordance with company guidelines.
- Verify customer information and ensure accuracy in all updates and changes.
- Coordinate with relevant departments to complete endorsement requests efficiently.
Motor and Non‑Motor Insurance Renewal Support
Ad‑Hoc Support
Degree in any related field
Experience
Seniority level
Executive
Employment type
Full‑time
Job function
Management
Industries
Financial Services and Insurance
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Executive Customer Experience • Kuala Lumpur, Kuala Lumpur, Malaysia
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