Customer Experience Executive

At Sunsuria, we believe in empowering our employees and fostering a dynamic work environment where talent thrives.

Award-Winning Recognition

We are a well-recognized name in the property market, proudly ranked Top 10 in the Malaysia Developer Awards 2024 and more.

Career Growth & Development

We invest in our employees by providing extensive training and development programs to support professional advancement.

Innovation & Digitalization

Guided by our principle, "Building Today, Creating Tomorrow," we are committed to excellence and innovation, driving digitalization and automation for future growth.

Dynamic & Transparent Culture

Work with a collaborative, open‑minded team that values transparency, teamwork, and integrity.

Comprehensive Employee Benefits

We care about our employees' well‑being, offering attractive perks, including inpatient medical coverage, various incentive and allowances, and outpatient medical coverage for employees and their dependents.

Job Responsibilities

• Build rapport and ensure consistent delivery of excellence customer service experience to customers.
• Professionally manage the delivery of vacant possession and respond to customers’ requests, enquiry or complaints efficiently.
• Communicate effectively with customers on the progress of defect rectification work or the status of their issues.
• Work harmoniously with relevant stakeholders ensuring the organization’s service level are achieved through immediate resolution of property and service inquiries or complaints.
• Respond to customers’ requests in an accurate and timely manner making recommendations based on local knowledge and industry practices.
• Propose and coordinate CRM plans and activities to increase clientele database and high customer retention.
• Maintain proper documentation records to ensure compliance with statutory and industry practices.
• Complete all other job responsibilities and tasks assigned by the immediate superior or the Head of Department from time to time.
• Support towards any soft launches and project launches as and when required.

Job Requirements

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