Talent.com
Executive, Chargeback & Dispute Management

Executive, Chargeback & Dispute Management

Hong Leong BankKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan
  • If you are looking to excel and make a difference, take a closer look at us…
  • Posting Job Title :
  • Executive, Chargeback & Dispute Management
  • ##
  • Overview :
  • The Executive, Chargeback & Dispute Management is responsible for attending to all issuing-related disputes, ensuring compliance with credit and debit card guidelines, and meeting established performance standards.This role reports to the Section Head, Chargeback & Dispute Management.
  • Key Responsibilities and Accountabilities :
  • Functional
  • (job responsibilities)
  • Analyze and process transaction disputes, including managing all stages (1st Chargeback, Representment, Pre-Arbitration, Arbitration, Pre-Compliance, Compliance, Collaboration) to meet Visa and Mastercard deadlines and minimize financial losses.
  • Review and re-submit rejected Chargeback transactions to facilitate recovery.
  • Validate card scheme responses and reverse temporary credits for rejected cases.
  • Verify the accuracy and sufficiency of Chargeback documentation provided to Acquirers.
  • Conduct daily reconciliation and monitoring of GL Accounts, preparing month-end ageing buckets and statistics for Balance Sheet Review.Jobholder Requirements
  • Malaysian citizen.Education / Qualification
  • Degree holders or any professional certificate,.Experience / Requirements
  • 2-3 years of experience in a financial institution or related field.
  • Possesses foundation dispute handling knowledge, chargeback guidelines and banking knowledge
  • Working proficiency in Microsoft Word and Excel.
  • Proven experience in customer interaction and transaction processing.
  • Working proficiency in credit card systems, including Ascend and Dispute Manager System (DMS), with expertise in Visa and Mastercard dispute resolution.
  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.
  • About Hong Leong Bank
  • We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
  • We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
  • Realise your full potential at Hong Leong Bank by applying now.
  • Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement.HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Executive Management • Kuala Lumpur, Kuala Lumpur, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    Executive, Customer Experience Management (Contract)

    Executive, Customer Experience Management (Contract)

    MNRB GroupKuala Lumpur, Kuala Lumpur, Malaysia
    Executive, Customer Experience Management (Contract).Junior Role Position : Executive Customer Service Operation (1 Year Contract). Customer Interaction Management.Handle end-to-end customer interact...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Operations Executive (Contract)

    Operations Executive (Contract)

    PT Mitrausaha Indonesia GrupKuala Lumpur, Kuala Lumpur, Malaysia
    SME digital financing platform in Southeast Asia.We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Executive Procurement (Contract Management)

    Senior Executive Procurement (Contract Management)

    HICOM Holdings BerhadShah Alam, Selangor, Malaysia
    Senior Executive Procurement (Contract Management).To support effective contract lifecycle management by assisting in contract review, ensuring accurate documentation and compliance, monitoring ven...Tunjukkan lagiKemas kini terakhir: 20 jam yang lalu
    • Dinaikkan pangkat
    Senior Executive, Affiliate

    Senior Executive, Affiliate

    WPP MediaKuala Lumpur, Kuala Lumpur, Malaysia
    WPP Media Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.WPP Media is the global media collective of WPP, using the power of creativity to build better futures for people, planet, client...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Senior Director, Priority Banking Team

    Senior Director, Priority Banking Team

    Standard CharteredHulu Kelang, Selangor, Malaysia
    Senior Director, Priority Banking / Senior Director, Branch Distribution.The successful candidate will lead and manage a team of Affluent Relationship Managers, ensure delivery of exceptional custo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Executive / Senior Executive Controlling

    Executive / Senior Executive Controlling

    SGB-SMIT Group - SGB MYSeremban, Negeri Sembilan, Malaysia
    Designation : Executive / Senior Executive Controlling.Prepare monthly and YTD Gross Margin Analysis.Follow up with each sales hunter to ensure the accuracy of order backlog data posted in SAP & Ord...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Manager / Senior Manager, Business Continuity Management

    Manager / Senior Manager, Business Continuity Management

    AirAsiaSepang, Selangor, Malaysia
    Department : Aviation Risk Management.Status (Full time / part time / contract) : Full time.The job holder is responsible for developing, implementing, and maintaining the organization's business continu...Tunjukkan lagiKemas kini terakhir: 15 hari yang lalu
    • Dinaikkan pangkat
    Senior Executive, Key Account Management (Mandarin)

    Senior Executive, Key Account Management (Mandarin)

    Funding Societies GroupKuala Lumpur, Kuala Lumpur, Malaysia
    Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia.We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia In...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Credit Management Executive (contract)

    Credit Management Executive (contract)

    LindeSubang Jaya, Selangor, Malaysia
    Delivering financial and non-financial targets within assigned portfolio.Strategic management of aged debt.Establishes and communicates credit management policy and ensures business compliance and ...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
    • Dinaikkan pangkat
    Banca Reporting and Capabilities, Senior Executive (6-months contract)

    Banca Reporting and Capabilities, Senior Executive (6-months contract)

    Zurich 56 Company LtdKuala Lumpur, Kuala Lumpur, Malaysia
    Banca Reporting and Capabilities, Senior Executive (6-months contract).Defines and manages the processes and management systems within operational functions to support transaction processing and ot...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Senior Executive, Credit Management

    Senior Executive, Credit Management

    PEOPLE PROFILERSPetaling Jaya, Selangor, Malaysia
    To process, evaluate and approve Hire Purchase (HP) loan applications in accordance to guidelines and procedures.To support on fraud review function (daily screening on suspected cases flagged).To ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Executive, Credit Management

    Executive, Credit Management

    CARSOMEPetaling Jaya, Selangor, Malaysia
    You will be responsible to minimize the financial risk of product offerings to customers.Manage the process of recovering the asset in the event that the customer defaults on their payments.Establi...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Manager, Chargeback & Dispute Management

    Manager, Chargeback & Dispute Management

    Hong Leong BankKuala Lumpur, Kuala Lumpur, Malaysia
    If you are looking to excel and make a difference, take a closer look at us… • • • •Key Responsibilities : • • • Process, analyze & conduct investigation on transaction disputes and ensure all transactions...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Credit Management Executive (Corporate AR Chaser / Collections)

    Credit Management Executive (Corporate AR Chaser / Collections)

    SingtelKuala Lumpur, Kuala Lumpur, Malaysia
    Join the Growing Team at Singtel Financial Shared Services in Malaysia!.Are you ready to embark in the exciting world of finance and technology?. Singtel Financial Shared Services (FSS).Malaysia, an...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Credit Management Executive (Corporate AR Chaser / Collections)

    Credit Management Executive (Corporate AR Chaser / Collections)

    Singtel GroupKuala Lumpur, Kuala Lumpur, Malaysia
    Select how often (in days) to receive an alert : .Credit Management Executive (Corporate AR Chaser / Collections).Join the Growing Team at Singtel Financial Shared Services in Malaysia •!.Are you ready ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Manager / Senior Manager, Dispute Operations (Card Chargeback & Dispute)

    Manager / Senior Manager, Dispute Operations (Card Chargeback & Dispute)

    OKXKuala Lumpur, Kuala Lumpur, Malaysia
    Manager / Senior Manager, Dispute Operations (Card Chargeback & Dispute).At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Branch Manager

    Branch Manager

    Air LiquideNilai, Negeri Sembilan, Malaysia
    Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia.Operating in 11 locations in Malaysia, comprising both sales offices and production facil...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Execution & Enablement Manager APAC

    Execution & Enablement Manager APAC

    dLocalSelayang Municipal Council, Selayang Municipal Council, Malaysia
    Execution & Enablement Manager APAC.Join to apply for the Execution & Enablement Manager APAC role at dLocal.Local enables the biggest companies in the world to collect payments in 40 countries in ...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu