Technical Support Engineer, Entry

Overview

is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more

Our  culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

You will be responsible for providing factory-based product and application support for Keysight's instruments. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities.

Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.

Uses in-depth technical or scientific knowledge and product expertise to research and resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.

For new products ensures support plan, repair levels, and production support plans are developed and implemented.

Provide technical product and measurement consulting on presales opportunities.

May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.

May be responsible for writing product / process user documentation

May develop and deliver technical training to the Keysight technical support teams, such as field service and remote service engineers

Works on technical marketing assignments with clearly defined objectives

Solves problems of limited scope and complexity

Qualifications

• Bachelors or Masters Degree in Electrical and Electronics Engineering or equivalent.

Fresh Graduate are encouraged to apply

Some application and technical knowledge in test and measurement, semiconductor or electronics industry

Communication (verbal and written) and presentation skills in Japanese and English

Knowledge in Visual Studio, C#, C++, Python will be an added advantage