Customer Service Team Lead

What You'll Be Doing

As a

Team Leader – Customer Experience

, you will play a pivotal role in ensuring our customers receive exceptional service at every touchpoint. This role is not only about managing day-to-day operations but also about inspiring your team to deliver service excellence in a fast-paced and innovative digital banking environment.

Your key responsibilities include :

• Lead, coach, and develop

a team of Customer Service Executives to deliver world-class support.

, analyze metrics, and take proactive steps to ensure SLAs, KPIs, and quality standards are consistently achieved.

with professionalism and empathy, providing timely resolutions to complex customer issues.

by motivating, mentoring, and recognizing achievements to maintain a high-performance culture.

by identifying gaps, streamlining processes, and implementing best practices that enhance both employee and customer experience.