Sales Team Lead

Overview

We are seeking a highly motivated and experienced Sales Team Lead to oversee a team of Inside Sales Account Managers (ISAMs) supporting the Canada Market for QuickBooks and PTG SaaS. The ideal candidate will bring a strong sales background, excellent people management skills, and the ability to drive performance in a high-paced outbound and inbound sales environment. This role requires balancing coaching, operational management, and strategic execution to ensure the team consistently meets revenue, acquisition, and retention targets.

Responsibilities

• Lead, coach, and mentor a team of Inside Sales Account Managers (ISAMs) to exceed acquisition, retention, and revenue growth targets.
• Drive daily sales performance through effective pipeline management, call coaching, and activity tracking.
• Collaborate with clients and internal stakeholders to align with go-to-market strategies for QuickBooks SaaS.
• Monitor KPIs (conversion, retention, expansion, customer satisfaction) and implement action plans to address gaps.
• Conduct regular performance reviews, calibrations, and feedback sessions to ensure continuous improvement.
• Identify and mitigate risks impacting performance, including staffing, process gaps, or client escalations.
• Analyze sales trends, forecast team performance, and provide actionable insights for leadership.
• Ensure compliance with sales processes, policies, and ethical standards.
• Foster a high-performance culture built on accountability, motivation, and team collaboration.

Qualifications & Skills

Job Details

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