Merchant Operations Specialist / Manager

Overview

OSL Pay WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia OSL Pay WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Get AI-powered advice on this job and more exclusive features. OSL is Hong Kong's first SFC-licensed digital asset platform. We are seeking a

Merchant Operations Specialist / Manager

to architect the operational backbone of our OSL Pay division, ensuring a world-class experience for our merchants and driving the adoption of crypto payments. Responsibilities

Own the end-to-end merchant lifecycle, from technical integration and launch to ongoing growth strategy and optimization. Design and implement standard operating procedures (SOPs) that enhance operational efficiency and service quality at scale. Act as the central point for resolving complex merchant issues, coordinating with Risk, Compliance, and Finance to ensure swift resolution. Who We Are Looking For

3+ years of experience in merchant operations or customer success within payments, FinTech, or a related internet industry. Proven ability to build, optimize, and manage complex operational processes (SOPs). Exceptional skill in cross-functional collaboration with teams like Risk, Compliance, and Finance. Life at OSL

Pioneer : Build the future of Web3 with a listed leader. Impact : Shape our global growth. Talent : Work alongside the industry’s best. Growth : We invest in your career as much as you do. How to Apply

If you're ready to build the future of finance with us, please apply with your resume. About OSL Group

OSL Group is a leading global financial infrastructure platform bridging traditional finance and the digital asset economy through blockchain technology. The Group is dedicated to providing efficient, seamless, and regulatory-compliant financial services to individuals and businesses worldwide. OSL delivers a comprehensive suite of regulated services through its licensed platforms, including 24 / 7 OTC brokerage with deep liquidity fiat gateways and competitive pricing; omnibus brokerage solutions enabling traditional financial institutions to integrate digital assets; SOC 2 Type 2-certified custody with up to US$1 billion insurance protection; and compliant retail trading channels; wealth management solutions, including scheduled launches on tokenised treasuries and RWAs; and in preparation for cross-border payment infrastructure via OSL Pay. "Open, Secure, Licensed" are the principles OSL lives by. OSL is expanding its compliant infrastructure across Japan, Australia, and Europe, potentially Southeast Asia, powering the next generation of global financial infrastructure.

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