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Customer Support Executive
SRG Asia Pacific Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia4 hari lalu
Penerangan pekerjaanRespond promptly to inbound customer inquiries through calls, email, and chat Understand and clarify customer needs; deliver appropriate solutions Escalate complex cases to senior staff or specialized teams Document interactions accurately in CRM or ticketing systems Proactively follow up on unresolved cases until resolution Provide feedback on common issues to help improve support processes and knowledge base Transparent Compensation : Competitive base pay, incentives & allowances Rapid Development : Structured training + weekly coaching Modern Tools : Work with CRM platforms, Microsoft Teams, Google Meet Supportive Culture : Inclusive, collaborative, hybrid-ready work setup Career Trajectory : Opportunity for contract extension or full-time role Annual Leave Medical and Hospitalisation Leave Allowance Provided EPF / SOCSO / PCB 5 Working Days Performance Bonus Training Provided Staff Activities
Requirements
Join our dynamic Customer Care team as a frontline Customer Care Support associate. This full-time role offers hands-on experience in assisting customers via phone, chat, and email while learning essential service tools and techniques.
- Diploma or Degree in any discipline
- Fresh graduates are encouraged to apply (0–2 years of experience)
- Strong communication skills in English and Bahasa Malaysia
- Computer-literate with basic MS Office proficiency
- Empathetic, patient, and service-oriented
- Able to work in a fast-paced, team-driven environment
Responsibilities
Benefits
Why This Role?
Additional Benefits
Skills
Customer Service Problem-Solving Patience Empathy Communication Skills
Important Information
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