Lifestyle Manager - Trilingual Speaker in Malaysia / Fully Remote

Lifestyle Manager - Trilingual Speaker in Malaysia / Fully Remote

To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese‑speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management.

If you have a proven luxury hospitality and / or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high‑end travel and leisure, have outstanding sales and customer service skills, and are enthusiastic and self‑motivated to further your career with the best in luxury lifestyle management – Ten Lifestyle Group – we want to hear from you!

We are looking for self‑motivated, customer‑service focused individuals who are passionate about providing the perfect concierge experience for our members every time – whether a short trip for business or a leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.

Who are we?

Ten Lifestyle Group is an AIM‑listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world’s leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high‑net‑worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten’s partnerships are based on multi‑year contracts which generate revenue through platform‑as‑a‑service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry‑first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten’s services are made available to clients on either a white‑label, co‑branded, or affiliate partnership basis.

Looking ahead

Ten’s strategy revolves around four key areas :

• Deliver a world‑class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market‑leading service proposition

For more information, please watch Ten’s Growth Engine Video

Key Responsibilities

Requirements

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel – this could be an excellent career progression and an opportunity to work for a growing award‑winning company.

Guidelines for Home Office

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you :

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.

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