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L2- Core And Cards Support Engineer

L2- Core And Cards Support Engineer

Sperton Global ASKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Job Responsibilities

  • Provide application support to various business users.
  • Attend to business queries and business requests promptly.
  • Follow through the business requests to a proper closure
  • Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
  • Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
  • Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
  • Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
  • Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue / impacts emails
  • Participate in DR / BCM activities or infrastructure related upgrade
  • Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
  • Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Job Requirements

  • Familiar with OS / 400 system
  • Familiar with RPG, COBOL language
  • Have experience with Sliverlake banking system is plus point
  • Strong communications skills
  • Excellent spoken and written English communication skills
  • Willing to work on Shifts
  • Buat amaran kerja untuk carian ini

    Support Engineer • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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