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Senior IT Operations Engineer

Senior IT Operations Engineer

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.Klang, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Functions / Responsibilities

A Senior IT Operation Engineer collaborates with the Technical Operations Manager to deliver Group IT Services, including planning, managing, and operating according to business needs. The role works closely with local leadership teams to manage daily operations and drive continuous service improvements across IT platforms.

This position also involves working with group and local IT teams to develop and implement IT initiatives aligned with operational and IT goals. Responsibilities include evaluating existing infrastructure, exploring available technologies, and recommending and implementing approved system and process improvements.

The Senior IT Operation Engineer oversees the overall flow of operations to ensure desired results are achieved, business interests are satisfied, and resources are utilized efficiently.

Key Responsibilities

Planning & Vendor Handling

  • Advise on key IT operations and infrastructure choices.
  • Lead IT projects, ensuring timely and within-budget completion.
  • Oversee vendor contracts for support and maintenance.
  • Liaise with vendors and suppliers of IT equipment and telecommunication services.
  • Coordinate procurement processes.

Operations

  • Manage daily IT operations and continuous improvements.
  • Maintain company IT resources to achieve maximum user satisfaction.
  • Oversee back-end support, equipment, connectivity, and applications.
  • Maintain inventory of IT & company equipment and ensure correct product licensing.
  • Perform Root Cause Analysis to identify, resolve, and prevent recurring issues.
  • Drive improvement projects.
  • Act as part of the office facilities coordination team to ensure smooth operations, maintenance, and equipment functionality.

    • Documentation & Reporting

  • Maintain IT documentation and ensure compliance.
  • Develop and update internal IT procedures.
  • Provide regular updates to management on status, achievements, and challenges.
  • Ensure compliance with corporate / regional practices, policies, and procedures.

    • Performance Requirements

  • Ability to prioritize effectively and work with urgency.
  • Strong attention to detail and ability to work independently with minimal supervision.
  • Target-driven and results-oriented.
  • Quick learner with adaptability to acquire new knowledge.

    • Technology Competencies & Experience Requirements

  • Driven and responsible professional with hands-on IT operations experience.
  • Expertise in hosting environments, AWS, Azure, and hybrid setups.
  • Skilled in backup solutions and disaster recovery planning.
  • Proficient in Active Directory administration, identity management, Microsoft Intune, and SharePoint.
  • Experienced in managing physical servers and data centers.
  • Knowledgeable in firewalls, routing, switching, and network security.
  • Strong troubleshooting, project management, and communication skills.
  • Solid understanding of IT infrastructure (hardware, software, networks, cloud services).
  • Technical skills include PowerShell scripting, virtualization, storage management, and network configuration.
  • Continuous learner with a proactive, positive attitude.

    • Education & Certification

  • Minimum Diploma in IT, Computer Studies, or equivalent.
  • ITIL Foundation certified with 3+ years in ITIL Service Management.
  • Good spoken and written proficiency in English and Mandarin to effectively support Mandarin-speaking internal customers.

    • HOW TO APPLY :

    Interested applicants, kindly send your resume in MS WORD format to or please click on "Apply Now" and provide the below details in your resume.

    We regret only shortlisted candidates will be notified.

    Important Note : Agensi Pekerjaan Trust Recruit Sdn Bhd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

    Please read our privacy statement on our corporate website

    Agensi Pekerjaan Trust Recruit Sdn Bhd

    EA Personnel : Raffi Lew Yu Xuan

    License No. JTKSM 1580

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