QA Executive
AlphaiotabpoKuala Lumpur, Kuala Lumpur, Malaysia3 hari lalu
Penerangan pekerjaanReview and assess telemarketing sales calls based on predefined quality standards. Identify strengths, areas for improvement, and trends in sales conversations. Ensure compliance with company policies, sales scripts, and regulatory requirements. Conduct regular call calibration sessions with sales teams and management. Provide detailed, constructive feedback to sales agents on call performance. Develop and deliver sales training programs focused on objection handling, closing techniques, and customer engagement. Conduct one‑on‑one coaching sessions and group training workshops. Design interactive role‑playing exercises and real‑time call coaching. Analyze sales call data and conversion rates to identify improvement opportunities. Collaborate with the sales team to refine sales scripts and strategies. Work closely with team leads and managers to implement performance enhancement plans. Track training effectiveness through KPI improvements and agent feedback. 2+ years in a quality assurance, sales coaching, or training role within telemarketing, call centers, or outbound sales (such as direct selling or consultative selling). Ability to speak and write in English, Bahasa Malaysia, and Mandarin is required. Familiarity with sales KPIs such as conversion rate, call handling time, and customer engagement. Proven experience in sales quality assurance, sales coaching, or telemarketing. Strong understanding of sales techniques, objection handling, and customer psychology. Excellent analytical skills to assess call quality and provide actionable feedback. Strong communication, coaching, and interpersonal skills. Experience using QA tools, CRM systems, and sales analytics software is a plus. Ability to conduct engaging training sessions and motivate sales teams. Review and assess telemarketing sales calls based on predefined quality standards. Identify strengths, areas for improvement, and trends in sales conversations. Ensure compliance with company policies, sales scripts, and regulatory requirements. Conduct regular call calibration sessions with sales teams and management.
Join Our Alpha Iota Family, Where Everyone Wins!
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
- .and lots more!
Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!
What would you be doing :
Quality Assurance
Sales Training & Coaching
Performance Improvement
To be successful in this role, you will need to have :
Keen to understand more?
Send your resume to today and lets chat!
Please be informed that shortlisted candidates will be contacted by our Malaysian Recruitment Team.
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Qa Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
%20Sdn.%20Bhd.)
- Dinaikkan pangkat
QA Executive
AlphaiotabpoKepong, Kuala Lumpur, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
QA Executive
Beryl's Chocolate Sdn BhdSelangorMalaysia, Selangor, Malaysia Add expected salary to your profile for insights.Develop and implement quality assurance policies, procedures, and standards specific to the food industry.
Establish quality goals and objectives in ...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
- Dinaikkan pangkat
QA EXECUTIVE
Bison Consolidated BerhadPetaling Jaya, Selangor, Malaysia Create standardized operating procedures (SOPs) for food safety and quality management.Conduct regular audits and inspections of store facilities and focus on ensuring food safety & quality standar...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
- Dinaikkan pangkat
QA EXECUTIVE
Kossan Industries Sdn BhdKlang City, Selangor, Malaysia Minimum Diploma / Degree in Science / Engineering.Responsible for all activities related to Quality Assurance and Quality Control in the factory.
Quality Assurance in ISO9001, IATF 16949, ISO / IEC1702...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
- Dinaikkan pangkat
QA Executive (Manufacturing based in Kuala Lumpur)
Talent RecruitKuala Lumpur, Kuala Lumpur, Malaysia QA Executive (Manufacturing based in Kuala Lumpur).Job Openings QA Executive (Manufacturing based in Kuala Lumpur).About the job QA Executive (Manufacturing based in Kuala Lumpur).Assisting in mana...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
QA Cum Halal Executive
Sauce Empire ManufacturingSelangorMalaysia, Selangor, Malaysia Halal and HACCP audits and preparations.Enforcing company rules and regulations.Monitor and update daily progress with QC personnel.
Assist in handling customer complaints and product returns.Involv...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
QAQC Executive
Isella Sofa DesignSelangorMalaysia, Selangor, Malaysia Isella Sofa Design Sdn Bhd, a leading furniture manufacturer, is seeking a highly motivated and detail-oriented QAQC Executive to join our team.
This full-time position is based in Semenyih, Selango...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
- Dinaikkan pangkat
Senior QA Engineer (Relocation to Bangkok)
ManatalKuala Lumpur, Kuala Lumpur, Malaysia Senior QA Engineer (Relocation to Bangkok).HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand.
Manatal is one of the fastest-growing start-ups in the region and is backed ...Tunjukkan lagiKemas kini terakhir: 29 hari yang lalu
- Dinaikkan pangkat
Senior QA Engineer
EcoVadis SASKuala Lumpur, Kuala Lumpur, Malaysia Work smart, have fun and make an impact!.Our purpose is to guide all companies toward a sustainable world.EcoVadis is the leading provider of business sustainability ratings.Our solutions are backe...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
QA EXECUTIVE
SGSShah Alam, Selangor, Malaysia SGS is the world’s leading inspection, verification, testing and certification company.SGS is recognised as the global benchmark for quality and integrity.
With more than 94,000 employees, SGS opera...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Senior Executive, QA Engineer
WhiteCoat GlobalKuala Lumpur, Kuala Lumpur, Malaysia Senior Executive, QA Engineer – WhiteCoat Global.WhiteCoat ( is a regional digital healthcare provider headquartered in Singapore, offering on‑demand telemedicine services and other digital health ...Tunjukkan lagiKemas kini terakhir: 6 jam yang lalu
- Dinaikkan pangkat
Senior Contract Executive (QS)
Malaysia Land Development CompanySubang Jaya, Selangor, Malaysia Develop and enforce practical contract terms based on site insights and method statements (MS / ITP) to ensure site accountability and defect prevention.
Validate subcontractor claims and ensure enfor...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
Senior QA Engineer
TokuSubang Jaya, Subang Jaya, Malaysia Join to apply for the Senior QA Engineer role at Toku.At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises.We provide ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
- Dinaikkan pangkat
QA / QC Executive
PLM InteriorsSelangorMalaysia, Selangor, Malaysia We're seeking a proactive QA / QC Executive to enhance our quality assurance and control processes for projects.You'll play a key role in handling documentation, deploying the Quality Management Syst...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
- Dinaikkan pangkat
QA Executive
Goodmaid Chemicals CorporationSeremban, Negeri Sembilan, Malaysia We are looking for a candidate who can manage and coordinate quality-related issues with glove suppliers, ensuring compliance with regulatory standards, and maintaining the quality management syste...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
QA QC EXECUTIVE
Fan Japan (Malaysia) Sdn. Bhd.SelangorMalaysia, Selangor, Malaysia We are seeking a responsible and detail‑oriented Quality Control (QC) Staff to join our production team, which focuses on the manufacturing of Japanese‑style food, including mochi, cakes, and other...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
- Dinaikkan pangkat
Senior QA Engineer
Horizon Purpose Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia This job is for a Senior QA Engineer who tests software to ensure it works perfectly.You might like this job because you'll use cool tools like Playwright and work in the exciting FinTech world!.St...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
QAQC Executive
Cool Juicery Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia Manage and monitor production activities to ensure overall product quality from raw materials through production processes to finished products compliance with quality and safety standards.Work clo...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu