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Enterprise / Client Service Manager
GLOBALTIX PTE LTDKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanStrong understanding of the products or services we offered Communicate effectively with both highly technical engineers and non-technical business leaders. This includes written communication, presentations, and active listening. Ability to analyze complex situations, diagnose technical issues, and think on your feet is crucial. Build and nurture long-term relationships, understand customer pain points, and align solutions with their business goals. Managing multiple client projects, coordinating timelines, and ensuring deliverables meet expectations is a key part of the role. 2+ years of experience in account management, project management, or business analysis (preferably in a tech or service-based. environment). Experience using project management and CRM tools (e.g., Jira) is advantageous.
Key Responsibilities :
- Primary technical point of contact for clients, building trust and understanding their unique business needs and technical environment.
- Help clients with product implementation, deployment, and ongoing optimization, ensuring that the technology aligns with the client's long-term objectives.
- Identifies potential issues before they arise through regular check-ins and technical reviews. If a problem does occur, they take ownership and coordinate with internal engineering and support teams to resolve it quickly.
- Serve as the "voice of the customer" internally, providing feedback to product and engineering teams to help shape future features and product roadmaps.
- Skilled at explaining complex technical concepts to non-technical stakeholders and business requirements to technical teams, ensuring clear communication between all parties.
Skills :
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Service Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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