Enterprise Sales Manager

Responsibilities :

• Serve as the primary point of contact for our customers, especially in understanding and qualifying their business model and plans, technical inquiries,needs, problems and requirements.
• Weekly sales forecasting of revenue realised, close won ARR and pipeline generated
• Quarterly business report (QBR) to sales and technical leadership
• Main gateway to Eng, Infra Ops and product in addressing customer needs and problems.
• Build and maintain strong relationships with Enterprise customers, acting as their trusted advisor and providing exceptional customer service.
• Understand and articulate VIDA's technology value, products and solutions, and provide technical guidance and support to customers.
• Proactively identify and address customer issues, providing timely solutions and ensuring customer satisfaction.
• Provide strategic guidance to customers, helping them optimize their usage of VIDA's products and solutions to achieve their business objectives, working closely with Solution Architect and Customer Success Manager
• Collaborate with internal teams, including sales leadership, support, and product, to address customer needs / problems and deliver value-added services.
• Stay updated with VIDA's products, industry trends, and customer requirements, and continuously improve technical knowledge and skills.
• Monitor and track customer usage of VIDA's products and solutions, and provide insights and recommendations to improve customer experience.
• Collect and analyze customer feedback, and communicate customer requirements and feedback to internal teams for product improvement.
• Minimize escalations by Cust Support through empowerment, tools and knowledge sharing.
• 10% business travels

Qualification :

About Vida

What are we trying to solve?

We have 7.5 billion people on Earth, of which over 1 billion cannot securely prove their identity right now.

Every year, 140 million babies are born, of which 40 million go unregistered.

Simply put, these people are deprived of social benefits, such as education and health, their civil rights to vote and travel; and are excluded from the economy because they cannot sign up for bank accounts, loans, welfare programs, etc. We believe this is unacceptable and needs to change.

At VIDA, We are creating a frictionless digital identity system. One that fulfills the needs and expectations of our times, and is available anywhere, for everyone.

Why are we solving this problem?

The United Nations (UN) and World Bank ID4D initiatives aim to provide everyone on the planet with a legal identity by 2030. This deadline is just 9 years away, we are expecting a digital identity to be a legal human right by then and we at VIDA want to be pioneers in leading this change.

Who are we?

We are a highly driven bunch of people to solve this problem for our own reasons. Whether it is to solve for misleading doctors, or because we didn't get access to fair ration due to corruption - Our collective goal aligns.

Other things that we care about