Client Onboarding Analyst 1 (Mandarin Speaking)

Overview

At Citi, we get to connect millions of people across hundreds of cities and countries every day. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

In this role, you are expected to :

The Client Onboarding Analyst is a team player role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks / services provided. Impact of the job holder is restricted to own job.

Team member will be responsible for providing Account Services processing support for Asia Acct Services Ops involving the processing of Account Services products related to Account Opening / Closure, Maintenance, Document Review with an understanding of underlying Account Services documentation.

In this role, you are expected to :

1. Team Lead / Management Skills

2. Risk and Control

3. Support / participate in new projects / migrations and ensure smooth cut over with minimized risks – internal and external

4. Revenue and Cost management

5. Migration and Project management

6. Corporate Account Document Review and Customer Management

7.Document Review and System Set ups

8. Coordination with Client and Cross Regional Countries

Day-to-Day Responsibilities :

1. Processing standard

a. Processing and authorizing of day to day transactions as per local operating procedures for Corporate Accounts including Account Opening and Account Maintenance requests.

b. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained, deliver superior customer services and resolve customer issues to maintain customer satisfaction

c. Customer interaction, Understand customer requirements, documentation issuance and review and system entries.

d. Meet required productivity metrics set for the team

e. Ensure tracking, accurate and timely resolutions of issues and exception raised

f. Client inquiries are investigated and responded appropriately.

g. Perform the dual roles of Maker and Checker independently with great attention to detail.

2. Risk and Control

a. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures

b. Maintain performance metrics to track defects, productivity.

c. Assist unit for audit preparation and necessary actions for clean audit results

3. Migration and Project management

a. Support / participate in new / ongoing projects / migrations and ensure smooth cut over with minimized risks – internal and external

b. Assist in developing and maintaining training database, training materials, and trackers for the migration

c. Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery

d. Participate in cross functional projects at unit level

e. Rollout and support process changes / automation initiatives driven by LEAN / OCR / RPA to deliver higher productivity, enhanced risk and controls and remarkable client experience

4. Revenue and Cost management

a. Give suggestions or participate in process improvements and cost improvement initiatives

5. Team Management

a. Ensure the team provides the best productivity to meet SLA targets

b. Motivate the team towards the business objective

c. Maintain team’s performance metrics to track defects, productivity.

Key Deliverables :

1. Processing of day to day transactions as per local operating procedures.

2. Ensure service quality is maintained

3. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

4. Perform control related activities to mitigate risk.

5. Ensure the team provides the best productivity to meet SLA targets

Other :

Shift Timing : This will be either of 3 shifts and will be rotational on bi-annual / annual basis. Saturday and Sunday will be weekly Off

Holidays will be as per the processing region.

As a successful candidate, you would ideally have the following skills and exposure :

• Bachelor’s / University degree or equivalent experience
• Previous experience in financial services preferred.
• Knowledge of bank products in the scope of opening and maintaining of bank accounts; Customer communication experience (internal / external). Knowledge on the field of finances and banking.
• Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word).
• Fluent in both written and spoken English.
• Fluent in speaking in Mandarin language is a must
• Be able to work under pressure and to meet deadlines.
• Amenable to work on shifting schedules

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career,apply for this role at Citi today.

Equality and diversity : Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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